Terms of Service

The service

Bellvanta gives your business an AI front desk: a hosted page and, optionally, a website chat that answers customer questions using information you approve, captures leads, records appointment requests, and flags conversations that need a person. Features vary by plan. We may add, change, or remove features over time.

Your account

You must provide accurate account information and keep your password secure. You are responsible for everything done under your account and by team members you invite. Tell us right away at the email below if you believe your account has been compromised. Bellvanta is for businesses, not for personal or consumer use, and you must be at least 18 to open an account.

Your content and your customers

You own the business information you enter and the customer conversations, leads, and appointment requests your AI front desk collects. You give us permission to use that content only to provide the service to you. You are responsible for making sure the information you give your AI is accurate, lawful, and up to date, and for how you follow up with your customers.

You must have the right to use any content you upload (such as your logo), and you must not enter information about your customers that you are not permitted to collect.

How the AI works and its limits

The AI answers from the information you approve and is instructed not to invent details, not to give professional advice, and not to collect sensitive information such as Social Security numbers or card numbers. It can still make mistakes. The AI does not book or confirm appointments; it records requests for your team to confirm. You should review conversations regularly and correct your business information when the AI gets something wrong. Bellvanta is not responsible for decisions your customers make based on AI replies, and nothing the AI says is professional advice from Bellvanta.

Acceptable use

You agree not to:

• Use Bellvanta for anything illegal, deceptive, or harmful, or to collect information you are not allowed to collect.
• Configure your AI to give advice that requires a license you do not hold, or to make guarantees you cannot keep.
• Try to access another business's data, probe or overload the service, or work around usage limits.
• Resell or white-label Bellvanta without a written agreement with us.

Plans, billing, and usage limits

Plans are billed monthly in advance unless your written agreement with us says otherwise. Pricing, included usage, and any add-ons are as listed on our site or in your agreement. Founding-customer or promotional pricing applies only as long as the terms of that offer are met. Every plan includes reasonable usage limits (for example, AI replies per day) to keep the service reliable. If a limit is reached, the AI shows a fallback message asking the customer to leave contact details until the limit resets. Contact us if you need a higher limit.

Fees are non-refundable except where the law requires otherwise or we agree in writing. Taxes may be added where applicable.

Cancellation and termination

You can cancel at any time by emailing us; your subscription ends at the close of the current billing period, and you will not be charged again. We may suspend or end your account if you violate these terms, do not pay, or if we must for legal or security reasons. We will give notice where reasonably possible. After cancellation you can request an export of your leads and conversations within 30 days, after which your data is deleted as described in our Privacy Policy.

Availability and support

We work to keep Bellvanta available around the clock, but we do not guarantee uninterrupted service. If our AI provider or another provider is unavailable, the chat may show a fallback message asking the customer to leave contact details; messages the customer submits are preserved in your Inbox, but a lead record may not be created automatically until service is restored. Support is provided by email during normal business hours (Pacific Time).

Disclaimers and limitation of liability

Bellvanta is provided as is. To the fullest extent allowed by law, we disclaim all warranties, including fitness for a particular purpose, and we are not liable for indirect, incidental, or consequential damages, lost profits, or lost business, even if we were told they were possible. Our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose. Some jurisdictions do not allow these limits, so they may not fully apply to you.

Changes to these terms

We may update these terms. We will post the new version with a new date and notify you by email of material changes at least 14 days before they take effect. Continuing to use Bellvanta after that means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of California, and any dispute will be handled in the state or federal courts located in Los Angeles County, California.